Frequently Asked Questions

Everything you need to know about your wellness journey with us.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our courier's website to monitor your delivery progress.

What is your return policy for skincare products?

We accept returns for a refund or exchange within 30 days of purchase, provided the products are unused, in their original packaging, and accompanied by proof of purchase.

Are endota spa products tested on animals?

No, we are proudly cruelty-free. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.

Can I use a gift card to purchase products online?

Yes, endota spa gift cards can be used as a payment method during the checkout process for any of our online skincare, wellness, or accessory ranges.

Do you offer international shipping?

Currently, we only ship to addresses within Australia and New Zealand to ensure our products reach you in the best possible condition and within a reasonable timeframe.

How do I know which products are right for my skin type?

Each product page includes a detailed description of suitable skin types. For a more personalized recommendation, you can use our online Skin Quiz or visit any endota spa location for a professional consultation.